Refund policy

REFUND & RETURN POLICY

At Qafila, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help you return or exchange your items easily.

1. RETURN WINDOW & CONDITIONS

14-Day Limit: You can request a return within 14 days from the date of delivery.
Condition: Items must be unworn, unwashed, unused, unaltered, and in their original condition. All original tags, labels, hygiene seals, and original packaging must be fully intact.
Non-Exchangeable Items: We currently do not offer direct online exchanges. If you need a different size or color, please request a return for a refund or store credit and place a new order for the desired item.

2. REFUND METHODS & PROCESSING TIMES

Once your returned package is received at our warehouse, our Quality Control team will inspect the item(s) within 48 hours.

Credit / Debit Card Payments: Refunds will be credited back to the original payment method used at checkout. Card processing usually takes 5 to 7 business days to reflect in your bank account, depending on your financial institution.
Cash on Delivery (COD) Payments: Orders paid via Cash on Delivery are strictly non-refundable in cash. They will be refunded immediately as Qafila Store Credit / Gift Voucher, valid for 12 months.
Store Credit Voucher Option: Customers can choose to receive their refund as a Qafila Store Voucher, which is issued within 24 hours after quality approval.
Original Shipping Fees: Original shipping charges, duties, taxes, and COD service fees are non-refundable.

3. RETURN SHIPPING COSTS

Return shipping fees vary depending on your delivery location. All return fees will be automatically deducted from your total refund amount:

United Arab Emirates (UAE): $2 USD return processing fee per order.
Kingdom of Saudi Arabia (KSA): $8 USD return processing fee per order.
Rest of GCC (Kuwait, Qatar, Bahrain, Oman): $12 USD return processing fee per order.
Europe: $16 USD return processing fee per order.
Rest of the World (USA, Canada, Asia, Australia, etc.): $19 USD return processing fee per order.

Defective or Incorrect Items: If you received a damaged, defective, or incorrect item, please notify us within 48 hours of delivery. Qafila will arrange a free return pick-up and issue a full refund or replacement.

5. HOW TO INITIATE A RETURN

Contact our Customer Care team via email at [support@qafilaclub.com] or WhatsApp at +971 55 380 1689.
Provide your Order Number (e.g., #QFL1001), the name of the item(s) you wish to return, and the reason for the return.
Attach photos if the item is damaged or defective.
Our team will generate a return shipping label and arrange a courier collection from your address.
Pack your items securely in the original packaging with all tags attached. Do not combine items from separate orders in one box.