Shipping policy

SHIPPING & DELIVERY POLICY

At Qafila, we aim to process and dispatch your orders as quickly and seamlessly as possible. Below are the details regarding our shipping options, delivery times, and costs.

ORDER PROCESSING & FULFILLMENT

All orders are processed and prepared for dispatch within 1 to 2 business days (excluding weekends and public holidays).
Once your order has been dispatched, you will receive an email and/or SMS notification containing your official tracking number.
Orders placed on weekends or public holidays will be processed on the next business day.

SHIPPING RATES & ESTIMATED DELIVERY TIMES

Region / Destination	Service Tier	Delivery Time	Standard Fee	Min. Order Threshold	Special / Free Rate
United Arab Emirates (UAE)	Express	1 Working Day	25 AED	—	—
	Standard	1 – 2 Working Days	15 AED	500 AED	5 AED
Kingdom of Saudi Arabia (KSA)	Express	1 – 2 Working Days	55 SAR	500 SAR	25 SAR
	Standard	3 – 5 Working Days	30 SAR	500 SAR	5 SAR
Rest of GCC (Kuwait, Qatar, Bahrain, Oman)	Express	1 – 2 Working Days	$13 USD	—	—
	Standard	3 – 5 Working Days	$10.50 USD	$200 USD	$3.50 USD
Europe	Express	3 – 5 Working Days	28 €	—	—
	Standard	5 – 8 Working Days	14 €	—	—
Rest of the World	Express	5 – 8 Working Days	$23 USD	—	—
	Standard	7 – 15 Working Days	$18 USD	—	—

CUSTOMS, DUTIES & IMPORT TAXES

Import Duties & Taxes: Depending on your country of residence, international shipments may be subject to import duties, local taxes, or customs fees upon arrival.
These charges are determined by your local customs authority and are the responsibility of the customer.
Qafila does not cover or refund any additional customs charges or taxes incurred during international delivery.

ORDER TRACKING

Once your order has shipped from our warehouse, you will receive a shipping confirmation containing your parcel’s tracking link.

You can also track your shipment at any time by logging into your Qafila account or contacting our customer service team with your Order ID. Please allow up to 24 hours for tracking details to update on the carrier's system.

ADDRESS CHANGES & DELIVERIES

Please make sure your delivery address, phone number, and email are entered correctly at checkout.
If you need to modify your delivery address or reschedule delivery, please contact us immediately. Address changes can only be made before the order has been handed over to the courier.
Qafila is not responsible for failed deliveries or lost shipments resulting from incorrect or incomplete shipping details provided by the customer.